1. Only products which are standard stock items and have been approved by the company for restocking will be accepted. In this case, a 30% (50% if the goods are unpacked and then re-packed) restocking fee is charged. The Customer will be responsible for the direct cost of returning the Goods to A & I Catering Equipments, Ireland, or in the case of large items, to our UK warehouse.
2. We usually offer a 12-month BACK-TO-THE-BASE warranty (manufacturing defects only).
We reserve the right to either send out a replacement part or have your item returned for repair, replacement, or refund at our own discretion. If an item does have to be returned under our BACK-TO-THE-BASE warranty you will be responsible for the cost of delivery to and from our Ireland or UK warehouse.
3. We’re sorry but delivery costs are absolutely NON-REFUNDABLE. We can only issue refunds, if approved, for the cost of the item; we do not refund delivery costs in any case.
If you need to initiate a return, please contact us.
Thank you for your business.
Statutory rights for Customers placing Orders and returning Goods as private consumers (as defined by law) are not affected by the terms of this Agreement.